SLA Agreement

This Service Level Agreement (“SLA”) outlines the uptime commitments and service availability standards provided by 99host for its hosting and server services.

1. Uptime Guarantee

99host guarantees the following service availability:

Hosting Services

Shared Hosting
WordPress Hosting

✅ 99.9% Uptime Guarantee

This means total downtime will not exceed approximately 43 minutes per month, excluding scheduled maintenance.

VPS & Cloud Server Services

VPS Servers
Cloud Servers

✅ 99.5% Uptime Guarantee

This allows for a maximum downtime of approximately 3 hours 36 minutes per month, excluding scheduled maintenance.

2. What Counts as Downtime

Downtime is defined as a complete loss of service availability caused by issues within 99host’s infrastructure, including network or hardware failures.

Downtime does not include:

Scheduled maintenance
Customer misconfiguration or misuse
Software issues within customer applications
Third-party service failures
Force majeure events (natural disasters, cyberattacks, government actions)

3. Scheduled Maintenance

Scheduled maintenance may be required to ensure service reliability and security. Customers will be notified in advance whenever possible. Maintenance periods are excluded from uptime calculations.

4. Service Credits

At this time, 99host does not offer automatic service credits for SLA breaches. Any compensation, if applicable, will be reviewed on a case-by-case basis at the sole discretion of 99host.

5. Customer Responsibilities

To ensure optimal uptime, customers are responsible for:

Maintaining secure configurations
Keeping applications and scripts updated
Following 99host’s Terms of Service and Acceptable Use Policy

6. SLA Monitoring

Uptime is monitored internally using network and system monitoring tools. SLA calculations are based on 99host’s monitoring data, which shall be final.

7. SLA Exclusions

This SLA does not apply to:

Domain registration services
Email-only services
Third-party add-ons

8. Changes to This SLA

99host reserves the right to modify this SLA at any time. Updates will be posted on our website, and continued use of services constitutes acceptance of the revised SLA.

9. Contact Information

For SLA-related questions, please contact:

Email: support@99host.com Website: https://99host.com