Cancellation Refund

1. Overview

At 99host, we strive to provide excellent hosting and domain services. This Cancellation & Refund Policy explains how cancellations and refunds are handled for our products and services. By purchasing any service from us, you agree to the terms in this policy.

2. Eligible Refunds

Refunds are only available for the following:

✅ Shared Hosting Plans ✅ WordPress Hosting Plans

Refunds for eligible hosting plans must be requested within the applicable refund period (as defined below).

3. Non-Refundable Services

The following services do not qualify for refunds under any circumstances:

❌ Domain Registrations (new registration or transfer) ❌ Monthly Hosting Plans (even if unused) ❌ All Annual or Longer Term Hosting Purchases ❌ Add-on Services (SSL, backup, migration, etc.)

Example: If you purchase Shared Hosting for 12 months and cancel within the refund period, no refund will be issued because annual plans are non-refundable.

4. Refund Eligibility & Timing

Refunds for Shared/WordPress hosting plans are processed if all of the following conditions are met:

You cancel the eligible hosting plan within the specified refund window (typically first 7 days from purchase or renewal)
You have not exceeded resource usage that violates our Acceptable Use Policy
The request is submitted via our official support channel

We may require verification of account ownership before processing refunds.

5. How to Request a Refund

To request a refund:

Log in to your 99host client area
Open a support ticket with subject: Refund Request
Include:
- Your account username or invoice number
- Service name and purchase date
- Reason for cancellation

Refund requests made after the eligible period will be denied.

6. Refund Processing Time

Once approved, refunds are processed:

⏳ Within 7–14 business days (Depending on your payment method and bank processing times)

Refunds are issued using the original payment method when possible. If that isn’t feasible, we will communicate alternate options.

7. Cancellation of Services

You may cancel your service at any time via the client area or by submitting a ticket. Cancellation does not automatically generate a refund — see refund eligibility above.

8. Exceptions

99host reserves the right to deny refund requests if a service has been abused, violated our terms, or refund policies.

9. Policy Changes

99host may update this policy at any time. Updated versions will be posted publicly, and the latest version applies to all services.